Report the matter to Gorman & Gray Holidays as soon as you can during business hours. If it is an emergency you may contact us out of hours. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to the house or household goods may be deducted from your Security Deposit at our discretion. If there is insufficient Security Deposit held to pay for the damage, you will be charged for the balance.